Return & Exchange Policy

• Feel the product not quite fit your home or product defect? Don’t worry, contact our customer service team via tech@batige.net                                   
• to submit your request with your order number. Please indicate the item(s) you would like to return or exchange and the reasons.                                        
• You could submit your request within 30 days (after receive the order). We will revert within 1-3 business days. Thank you for your patience.                      
• We accept returns and exchanges on all items that have not been installed and with original package.

Return & Exchange requests are mostly processed within 2-3 business days after we receive your shipping info.

*Note: We do not refund initial or return shipping and handling charges. Buyers need pay return shipping fees.

Please notify our customer service tech@batige.net when you done the return & exchange, a return track or print of receipt will make your refund or exchange more faster.

If you have a question about return and exchange, please contact us at: tech@batige.net. Please allow 1-3 business days of our feedback. Your patience is highly appreciated.


Cancelling or Change Orders

You cannot change or cancel your order once it has been shipped.

If you have second thoughts, you can start Exchange or Return procedure above when your order has been delivered.


Refund Policy

To receive your refund; all returned items must be in their original box, new condition.
Please allow us 2-3 business days to process your refund request. We will issue the refund to your original payment account.
Arrival time of the refund is subject to different online bank processing efficiency.

Please request to support team via: tech@batige.net if you have question about your refund.